Learning and improving together,
building a supportive culture of safety in healthcare.
TALK is a tool designed to guide clinical team debriefing.
It may be used after any learning event. It promotes a supportive culture of learning and patient safety.
The World Health Organisation recommends clinical debriefing for team reflection after tasks, shifts or events.
Clinical debriefing is a team conversation about what has happened during a case. Any aspects of patient care may be discussed and everybody's perspective matter
Debriefing during the
COVID-19 Pandemic
Due to increasing international interest
we have published additional translations of our TALK Materials
The TALK team is mainly composed of clinicians involved in frontline COVID-19 care.
Therefore we might be slower in responding to your TALK queries or requests.
Keep well, stay safe.
T
Step 1: Target
What shall we discuss to improve patient care?
Share your perspective
Step 2: Analysis
Explore your agreed target, if appropriate consider:
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What helped or hindered....
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Communication / decision making / situational awareness?
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How can we repeat successful performances or improve?
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L
Step 3: Learning Points
What can the team learn from the experience?
K
Step 1: Key Actions
What can we do to improve and maintain patient safety?
Who will take responsibility for actions? Who will follow up?
Our underlying drive is to promote guided reflection within teams as a way to improve and maintain patient safety, increase efficiency and contribute to a supportive culture of dialogue and learning in any clinical environment.
Values
Positivity: Identify positive strategies and behaviours.
Avoid negative comments, choose neutral expressions.
Focus on finding solutions, rather that pointing out blame.
Professional communication, valuing everybody's input.
Step by step: Identify small objectives and follow up outcomes.